{"id":12108,"date":"2021-10-19T07:14:05","date_gmt":"2021-10-18T23:14:05","guid":{"rendered":"https:\/\/social-stand.com\/?p=12108"},"modified":"2021-10-19T11:23:31","modified_gmt":"2021-10-19T03:23:31","slug":"bernie-wong-busted-the-myth-live-chat-alienates-customers","status":"publish","type":"post","link":"https:\/\/social-stand.com\/zh\/bernie-wong-busted-the-myth-live-chat-alienates-customers\/","title":{"rendered":"Bernie Wong \u6253\u7834\u4e86\u795e\u8a71\uff1a\u5be6\u6642\u804a\u5929\u758f\u9060\u4e86\u5ba2\u6236\uff01"},"content":{"rendered":"<p>2021 \u5e74 10 \u6708 18 \u65e5\uff0c <a href=\"https:\/\/berniewong.net\/\">Bernie Wong<\/a>, \u7684\u6240\u6709\u8005\u548c\u5275\u59cb\u4eba<a href=\"https:\/\/social-stand.com\/zh\/services\/\">&nbsp;\u793e\u6703\u7acb\u5834<\/a>\uff0c\u5728\u4e00\u7bc7\u6587\u7ae0\u4e2d\u51fa\u73fe <a href=\"https:\/\/www.linkedin.com\/company\/salesmate\/\">\u63a8\u92b7\u54e1<\/a>, \u7f8e\u570b IT \u548c\u670d\u52d9\u516c\u53f8 Salesmate \u7684\u5167\u5bb9\u7de8\u8f2f, <a href=\"https:\/\/www.linkedin.com\/in\/jainy-patel-0a3258176\/?originalSubdomain=in\">\u5091\u5c3c\u00b7\u5e15\u7279\u723e<\/a>\uff0c\u559c\u6b61\u6253\u7834\u795e\u8a71\u7684\u6587\u7ae0\u3002\u5979\u7684\u6700\u65b0\u6587\u7ae0\u201c<a href=\"https:\/\/www.salesmate.io\/blog\/live-chat-alienates-customers\/\">\u6253\u7834\u795e\u8a71\uff01\u5be6\u6642\u804a\u5929\u758f\u9060\u5ba2\u6236<\/a>,\u201d \u5305\u542b\u4f86\u81ea 7 \u4f4d\u6578\u5b57\u71df\u92b7\u5c08\u5bb6\u7684\u898b\u89e3\u3002&nbsp;<\/p>\n\n\n\n<p>\u6839\u64da Bernie \u7684\u8aaa\u6cd5\uff1a<\/p>\n\n\n\n<p>\u201c<em>\u5be6\u6642\u804a\u5929\u6b63\u5728\u8d0f\u5f97\u5ba2\u6236\u652f\u6301\u7af6\u8cfd\u3002\u4ed6\u5011\u7522\u751f\u4e86\u6700\u9ad8\u7684\u5ba2\u6236\u6eff\u610f\u5ea6&nbsp;<\/em><a href=\"https:\/\/econsultancy.com\/consumers-prefer-live-chat-for-customer-service-stats\/\"><em>73%<\/em><\/a><em>&nbsp;\u8207\u96fb\u5b50\u90f5\u4ef6\u548c\u96fb\u8a71\u76f8\u6bd4\u3002\u5ba2\u6236\u4e0d\u6703\u88ab\u64f1\u7f6e\u6578\u5c0f\u6642\u3002\u4ed6\u5011\u53ef\u4ee5\u5728\u7b49\u5f85\u67e5\u8a62\u5f97\u5230\u89e3\u6c7a\u7684\u540c\u6642\u57f7\u884c\u591a\u9805\u4efb\u52d9\u3002&nbsp;<\/em><\/p>\n\n\n\n<p><em>\u5be6\u6642\u804a\u5929\u9084\u53ef\u4ee5\u63d0\u9ad8\u8f49\u5316\u7387\u3002\u8207\u73fe\u5834\u4ee3\u7406\u4e92\u52d5\u5f8c\uff0cChatters \u8cfc\u8cb7\u9ad8\u50f9\u548c\u65b0\u7522\u54c1\u7684\u6a5f\u7387\u589e\u52a0 2.8 \u500d\u3002\u5728\u8cfc\u8cb7\u904e\u7a0b\u4e2d\u5be6\u6642\u56de\u7b54\u4ed6\u5011\u7684\u554f\u984c\u81f3\u95dc\u91cd\u8981\u3002\u56e0\u6b64\uff0c\u5be6\u6642\u804a\u5929\u5c07\u8f49\u5316\u7387\u63d0\u9ad8\u4e86 20%\u3002<\/em>&nbsp;\u201c<\/p>\n\n\n\n<p>\u4f5c\u70ba\u4e00\u540d\u5275\u610f\u6578\u5b57\u548c\u793e\u4ea4\u5a92\u9ad4\u71df\u92b7\u5c08\u696d\u4eba\u58eb\uff0c\u4f2f\u5c3c\u66fe\u8207\u661f\u5df4\u514b\u3001GAP\u3001\u963f\u8fea\u9054\u65af\u548c\u8fea\u58eb\u5c3c\u7b49\u8ca1\u5bcc 500 \u5f37\u54c1\u724c\u5408\u4f5c\u3002\u4ed6\u5e6b\u52a9\u5ba2\u6236\u8207\u89c0\u773e\u4e92\u52d5\uff0c\u8b1b\u8ff0\u4ed6\u5011\u7684\u6545\u4e8b\uff0c\u4e26\u201c\u91cb\u653e\u201d\u4ed6\u5011\u7684\u529b\u91cf\u54c1\u724c\u3002\u4ed6\u9084\u53d7\u9080\u64d4\u4efb\u4e0d\u540c\u71df\u92b7\u6703\u8b70\u548c\u7814\u8a0e\u6703\u7684\u6f14\u8b1b\u8005\u548c\u57f9\u8a13\u5e2b\u3002&nbsp;<\/p>\n\n\n\n<p>\u5982\u679c\u60a8\u60f3\u4e86\u89e3\u66f4\u591a\u95dc\u65bc\u6253\u7834\u795e\u8a71\u7684\u6587\u7ae0\uff0c\u8acb\u5728\u6b64\u8655\u67e5\u770b\uff1a<\/p>\n\n\n\n<p><a href=\"https:\/\/www.salesmate.io\/blog\/live-chat-alienates-customers\/\">https:\/\/www.salesmate.io\/blog\/live-chat-alienates-customers\/<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>On 18 October 2021, Bernie Wong, the owner and founder of&nbsp;Social Stand, got featured in&nbsp;an article at Salesmate, an IT and Services company in the U.S. The Content Editor of Salesmate, Jainy Patel, is fond of myth-busting write-ups. Her latest article, \u201cBusting the Myth! Live Chat Alienates Customers,\u201d features insights from 7 digital marketing experts.&nbsp; [&hellip;]<\/p>\n","protected":false},"author":9,"featured_media":12129,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[1963,315,316,6,7],"tags":[526,2589,2590,2588,2587,324],"class_list":["post-12108","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-bernie-wong","category-digital-marketing","category-social-media-marketing","category-social-media-","category-social-stand","tag-bernie-wong","tag-jainy-patel","tag-live-chat","tag-myth-buster","tag-salesmate","tag-social-stand"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - 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